You could be picked up at your pick up point by the motorcoach, courtesy van or taxi.  Please be on the look-out for such.  While all of the pick-up times are based on our 27 years of experience,  weather, traffic and road conditions could potentially cause a delay.   Please be patient and call the office if your transportation is more than 10 minutes late.

BAGGAGE
Hanover Holiday Tours will handle one large suitcase per person at hotels, with hand luggage carried personally aboard the motorcoach. Your supplied luggage tags should be secured to your large piece of luggage prior to joining the tour. .  Be sure your bags are locked  This tag identifies your luggage on the motorcoach and at hotels.  
Carry jewelry, money, important documents, spare medication, glasses or contact lenses in your hand luggage.  

Every effort is taken to ensure that your luggage is handled with extreme care by the motorcoach driver and transfers drivers.  However, we recommend that you purchase baggage insurance as we cannot accept responsibility for any damage which may occur.  If you notice damage at any time throughout the tour, please report it to the tour director immediately.

SPECIAL REQUESTS
When Hanover Holidays receives a special request from your travel agent, such as a request for non-smoking rooms or lower floor rooms,  we will gladly pass these requests on to all of the hotels involved.  Please refer to the grey Tour Membership Ticket enclosed to make sure that we have correctly received your requests from your travel agent.  However, due to limited availability of these types of rooms, not all requests of this nature can be met by the hotels.  If a medical condition exists which makes it imperative that you have a special type of room please make sure that your travel agent has made us aware of this condition and we will ask the hotels to give your request special consideration. 

SEAT  ROTATION
As indicated in the Terms and Conditions on the Hanover Holidays Tour Brochure, your Tour Director will lead you through the Seat Rotation process once aboard the Motor Coach.   Recently, a number of people have asked us to not be included in the Seat Rotation.   Our policy is that, if any passengers wish to not participate in Seat Rotation, they should indicate this to the Tour Director when first boarding the Motor Coach and then sit behind the last of the passengers, who are participating in Seat Rotation.

INSURANCE
When travelling outside the province of your residence, please make sure you have taken out an Accident/Sickness Insurance Policy to cover you over and above your provincial health plan.  If you have purchased medical protection, either from Hanover Holiday Tours or your Travel Agent, be sure to call the 24 hour travel assistance line within the time specified on your policy.  Failure to contact the assistance provider may result in the compensation being declined or substantially reduced.  If you wish, please ask your tour director for assistance.

RULES
Past experience has shown that for the comfort of all our passengers (especially those with allergies), we do not allow smoking on our motorcoach.  Passengers should also be advised that due to transportation laws, there is absolutely no consumption of alcoholic beverages on board the motorcoach.

MONEY
Secure part of your travel funds in United States currency for the portion of the tour travelling into the United States.  We suggest purchasing travellers cheques, in small denominations for ease of cashing and to protect your funds from loss or theft.

MEALS
For moderate eating, please allow approximately $35.00 U.S. Funds per person per day.  Since individual tastes differ greatly, we try to choose places with varied menus.  Prices will vary with the area and your eating habits.  It is an accepted custom in restaurants and dining rooms to leave a gratuity for your waiter/waitress in the amount of 10-15% of your total bill.  Remember that some meals are included in your tour cost.  Please refer to your itinerary.

WEATHER AND CLOTHING
Take along an all-weather coat or a sweater for the cooler evenings.  You may wish to bring your bathing suit to enjoy the pools at some hotels.  It is also wise to travel with a small fold-up umbrella.  Comfortable walking shoes are a must.

NAME TAGS
Your name tag has been included with your tour documents.  While on tour, we would ask you to wear it to identify us as a group.

PROOF OF CITIZENSHIP
For entry into the United States, Canadian Citizens must have proof of citizenship in the form of a Birth Certificate or Passport.  Citizens of other countries should check with their travel agent as to the documents required.  Please do not pack your proof of citizenship in your suitcase.  It should be kept on your person so that it is easily accessible when required to be shown to immigration officials at the border.  Also please try to have one piece of photo I.D. available in case the customs officials wish to verify your identity.

PASSENGER STATISTICAL SHEET
Enclosed in your tour documents is a passenger statistical sheet which we would like you to complete and give to the tour director on the day of departure.  This information is essential to the tour director in case of an emergency.

ACCOMMODATION LISTS
You will find an extra copy of your accommodation list included with your tour documents so that you can leave a copy at home with family or friends should you need to be contacted in case of an emergency.

TIPPING DRIVER and TOUR DIRECTOR
One very common question asked of us is about tips to the Tour Director and Driver of the tour.   The tips to these individuals are not included in the cost of your tour.   General guidelines are about $2.00 per person per day, however, we consider tipping a personal activity between you the customer and our staff members.   The only thing we would ask is that you keep this a personal activity by yourself and not collect tips as a group.   In one unfortunate incident, an individual collected tips from the other passengers, but did not pass that money on to the Driver and Tour Director, keeping the money for their own personal use.   By providing you with this advice, it is our intention to protect you from such fraudulent activity.

MEDICATIONS AND U.S. CUSTOMS
Some members of the public have encountered problems at United States Border points in attempting to transport prescription and non-prescription medications into the United States.  Customs officials have taken action under a current policy of "ZERO TOLERANCE" in an attempt to curb drug trafficking across the border.  The following should be kept in mind:

1.  Non-prescription drugs should be in the manufacturer's original package.
     Quantities should be sufficient only for reasonable personal use.
2.  Prescription medications should be carried in the original dispensing package, and not be 
     mingled with one another or transferred to an unlabelled container
3.  Persons with chronic conditions who require ongoing medications would be advised to
      carry with them a note from the practitioner which certifies the drug(s) being used.
4.  Persons carrying needed medications may wish to volunteer this information when crossing
     the border.

Thank you for travelling with HANOVER HOLIDAY TOURS!!!