Newfoundland Adventure
Newfoundland Adventure
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JOINING THE TOUR Enclosed in your Tour Documents you will find a Tour Membership Ticket. This ticket shows the time and place where you are to join the tour. Please be on time. Please note Hanover Holidays has no pre arranged parking arrangements at departure points. Should you experience a delay in reaching your joining point, please call 1-800-265-5530. This number is available 24 hours a day. If calling after hours, please press Option #1 to speak to the person on call. You could be picked up at your pick up point by the motorcoach, courtesy van or taxi. Please be on the look-out for such. While all of the pick-up times are based on our 33 years of experience, weather, traffic and road conditions could potentially cause a delay. Please be patient and call the office if your transportation is more than 10 minutes late. AIR FLIGHTS Your air flight schedule is shown below and your Electronic receipt is included in your Tour Documents. You will be checking in with Air Canada, Terminal #1, for your flight. A Representative from Hanover Holidays will assist you with your check-in at the Air Canada Check-In area. Please be sure to wear your Hanover Holidays name tag in plain view in order that you can be easily identified. We would like everyone to meet with our Representative before checking in with the airline, however, if you have not been able to locate him, by 1 1/2 hour prior to flight time, please proceed with your check-in. All passengers will be required to handle their own suitcases inside the airports. Please note new security measures are in place. Please ask your travel agent for the most up to date information. The Air Canada Airlines agent will tag your large suitcase and give you your boarding pass. You will then have to take your hand luggage with you through security enroute to your departure lounge. PLEASE NOTE: In the event that you notice your luggage is damaged, the damage must be reported immediately at the airport to the Airlines claims office. Report the damage and fill out any forms that are necessary for handling the claim. If you wait until later on or until the end of the tour, the airline cannot be held responsible for the damage. If your luggage has been broken into, the local authorities should be notified immediately. Your Flight Schedule is as follows:
LUGGAGE SECURITY TRAVEL TIP The Transportation Security Administration (TSA) suggests the following: -screeners at the airports may open your luggage for inspection, it is best to keep your bags unlocked. If the bag is locked, they will break locks and are not liable for any damage. An inexpensive solution is to use a “Cable Tie”. These plastic strips available at home supply stores can be looped through ends of the luggage zippers, but remember to carry something in your carryon to cut the cable at your destination. Legal items are nail clippers or BLUNT end scissors. Or, connect the zippers with a twist tie and wrap with tape. If your bag is inspected, they will cut the cable tie and attach a “seal”. If the “Seal” is broken when you collect your bag, and any items are missing, direct your claim to the airline. The simplest thing to do is don’t pack anything of value in your checked luggage and leave the bag unlocked. Note: Any sharp objects, i.e. jack knife, nail file, and lighters should be packed in checked luggage as it is not allowed in carry-ons or in your pocket and will be confiscated. CARRY ON BAGGAGE ALLOWANCES The International Air Transportation Authority has tightened their carry-on baggage allowance polices, therefore you should make sure that your carry-ons are within the following limits: Under seat storage -1 piece of cabin baggage which, does not exceed 9 inches per 16 inches per 22.5 inches) AND Overhead Bin Storage - one (1) soft-sided single suit garment bag which, when folded in half, does not exceed 9 inches per 22 inches per 22.5 inches OR one (1) of the following items not exceeding 4.5 inches wide: 1 purse, 1 laptop computer or 1 briefcase. TRAVEL DOCUMENTATION Due to Airport Security, Hanover Holidays has been advised that all passengers flying to carry at least 1 piece of photo Identification along with the proper citizenship. Please do not pack your proof of citizenship in your suitcase. It should be kept on your person so that it is accessible when required to be shown to security officials at the airport. Your personal identification documentation is very valuable. May we suggest you may wish to copy your identification and leave with family at home or carry separately with you while on tour. Should this information become lost or stolen, it may assist in obtaining replacements. BAGGAGE Hanover Holidays will handle one large suitcase per person at hotels. Your hand luggage is your responsibility when aboard the aircraft or motorcoach. Your supplied luggage tags should be secured to your large piece of luggage prior to going to the airport. Every effort is taken to ensure that your luggage is handled with extreme care by the motorcoach driver and transfers drivers. However, we recommend that you purchase baggage insurance as we cannot accept responsibility for any damage which may occur. If you notice damage at any time throughout the tour, please report it to the tour director immediately. UPON ARRIVAL IN ST JOHN’S Upon your arrival in St. John’s, after disembarking your aircraft, please proceed to the luggage claim area. Once you have claimed your luggage, you will be directed by your Newfoundland Tour Director to the Motor Coach. SPECIAL REQUESTS When Hanover Holidays receives a special request from your travel agent, such as a request for non-smoking rooms or lower floor rooms, we will gladly pass these requests on to all of the hotels involved. Please refer to the Tour Membership Ticket enclosed to make sure that we have correctly received your requests from your travel agent. However, due to limited availability of these types of rooms, not all requests of this nature can be met by the hotels. If a medical condition exists which makes it imperative that you have a special type of room please make sure that your travel agent has made us aware of this condition and we will ask the hotels to give your request special consideration. SEAT ROTATION As indicated in the Terms and Conditions on the Hanover Holidays Tour Brochure, your Tour Director will lead you through the Seat Rotation process once aboard the Motor Coach. Recently, a number of people have asked us to not be included in the Seat Rotation. Our policy is that, if any passengers wish to not participate in Seat Rotation, they should indicate this to the Tour Director when first boarding the Motor Coach and then sit behind the last of the passengers, who are participating in Seat Rotation. MEALS For moderate eating, please allow approximately $35.00 CDN Funds per person per day. Since individual tastes differ greatly, we try to choose places with varied menus. Prices will vary with the area and your eating habits. It is an accepted custom in restaurants and dining rooms to leave a gratuity for your waiter/waitress in the amount of 10-15% of your total bill. Please note that some meals are included in your itinerary. MONEY Due to the wide acceptance of credit cards, debit cards and travellers cheques, it is unwise and unnecessary to travel with large amounts of cash on your person while travelling. Please remember to keep PIN numbers and cards secure. RULES For the comfort of all our passengers we do not allow smoking on our motorcoach. Passengers should also be advised that due to transportation laws, there is absolutely no consumption of alcoholic beverages on board the motorcoach. As many people suffer from a growing list of allergies, some who suffer very severely, we are asking all of our clients to refrain from using items that may affect a person with allergies. This includes perfume, cologne, peanuts, etc. We want everyone to have a safe and enjoyable holiday. NAME TAGS Your name tag has been included with your tour documents. While on tour, we would ask you to wear it to identify us as a group. INSURANCE When travelling outside the province of your residence, please make sure you have taken out an Accident/Sickness Insurance Policy to cover you over and above your provincial health plan. If you have purchased medical protection, either from Hanover Holiday Tours or your Travel Agent, be sure to call the 24 hour travel assistance line within the time specified on your policy. Failure to contact the assistance provider may result in the compensation being declined or substantially reduced. If you wish, please ask your tour director for assistance. PASSENGER STATISTICAL SHEET Enclosed in your documents is a passenger statistical sheet which we would like you to complete and give to the tour director on the day of departure. This information is essential to the tour director in case of an emergency. WEATHER AND CLOTHING Temperatures will be varied. Take along a sweater or an all-weather coat just in case it turns cool in the mountains. Don't forget your bathing suit to enjoy the pools at some hotels. It is also wise to travel with a small fold-up umbrella. Comfortable walking shoes are a must. ACCOMMODATION LISTS You will find an extra copy of your accommodation list included with your tour documents so that you can leave a copy at home with family or friends should you need to be contacted in case of an emergency. ROLE OF YOUR TOUR DIRECTOR Every Hanover Holiday Tour Director has been specially trained to conduct your tour in a friendly and professional manner. The tour director is responsible to ensure that you receive all that was advertised to be included in your tour package at the level expected by the company. At various times, there are local guides hired to provide their expert overview of a city. Your tour director at that time will take a “back seat” and also ensure the local guide performs in a professional and pleasant manner. The tour director is on call 24 hours a day, and should an emergency arise, he/she will assist you in acquiring any services that are needed. It is the duty of the tour director to make the tour run as smoothly as possible, and to enhance your enjoyment of it. If a situation arises that you need help or if you have any problems, please inform the tour director immediately so it can be resolved as soon as possible. Most times, the tour director can correct the problem on the spot, but only if he/she knows about it. It is to your benefit as well as ours, that you inform him/her of any minor detail which could corrected to help make your tour more. TIPPING DRIVER and TOUR DIRECTOR The most common question that is asked of us is in regards to an appropriate amount to “tip” to the Tour Driver and Tour Director. As common in the service industry, many clients choose to show their appreciation for a job well done or beyond expectation. General guidelines are about $3.00 per person per day, for each of them. However, you should determine an amount that you feel comfortable with providing. Past tour passengers have found that our Tour Directors work harder than those from other companies, as they assist you by arranging extra meals, shows, attractions and tours that would normally have been defined as “free time” by other companies. The only thing we would ask is that you keep this a personal activity by yourself and not collect tips as a group. In one unfortunate incident, an individual collected tips from the other passengers, but did not pass the collected money on to the Tour Director or Driver, and kept the money for their own personal use. ARRIVAL TORONTO Please proceed to baggage claim area. As you exit, you will be met by your Hanover Holidays representative and returned to your joining point. Thank you for travelling with HANOVER HOLIDAYS!! HAPPY TRAVELLING!!! |