JOINING THE TOUR
Enclosed in your Tour Documents you will find a Tour Membership Ticket. This ticket shows the time and place where you are to join the tour. Please be on time. Should you experience a delay in reaching your joining point, please call 1-800-265-5530. This number is available 24 hours a day. If calling after hours, please press Option #1 to speak to the person on call. You could be picked up at your pick up point by the motorcoach, courtesy van or taxi. Please be on the look-out for such. While all of the pick-up times are based on our 29 years of experience, weather, traffic and road conditions could potentially cause a delay. Please be patient and call the office if your transportation is more than 10 minutes late.
ROLE OF YOUR TOUR DIRECTOR
Every Hanover Holiday Tour Director has been specially trained to conduct your tour in a friendly and professional manner. The tour director is responsible to ensure that you receive all that was advertised to be included in your tour package at the level expected by the company. At various times, there are local guides hired to provide their expert overview of a city. Your tour director at that time will take a “back seat” and also ensure the local guide performs in a professional and pleasant manner. The tour director is on call 24 hours a day, and should an emergency arise, he/she will assist you in acquiring any services that are needed. It is the duty of the tour director to make the tour run as smoothly as possible, and to enhance your enjoyment of it. If a situation arises that you need help or if you have any problems, please inform the tour director immediately so it can be resolved as soon as possible. Most times, the tour director can correct the problem on the spot, but only if he/she knows about it. It is to your benefit as well as ours, that you inform him/her of any minor detail which could corrected to help make your tour more enjoyable.
BAGGAGE
Hanover Holiday Tours will handle one large suitcase per person at hotels, with hand luggage carried personally aboard the motorcoach. Your supplied luggage tags should be secured to your large piece of luggage prior to joining the tour. . Be sure your bags are locked This tag identifies your luggage on the motorcoach and at hotels. Carry jewelry, money, important documents, spare medication, glasses or contact lenses in your hand luggage.
Every effort is taken to ensure that your luggage is handled with extreme care by the motorcoach driver and transfers drivers. However, we recommend that you purchase baggage insurance as we cannot accept responsibility for any damage which may occur. If you notice damage at any time throughout the tour, please report it to the tour director immediately.
SPECIAL REQUESTS
When Hanover Holidays receives a special request from your travel agent, such as a request for non-smoking rooms or lower floor rooms, we will gladly pass these requests on to all of the hotels involved. Please refer to the Tour Membership Ticket enclosed to make sure that we have correctly received your requests from your travel agent. However, due to limited availability of these types of rooms, not all requests of this nature can be met by the hotels. If a medical condition exists which makes it imperative that you have a special type of room please make sure that your travel agent has made us aware of this condition and we will ask the hotels to give your request special consideration.
SEAT ROTATION
As indicated in the Terms and Conditions on the Hanover Holidays Tour Brochure, your Tour Director will lead you through the Seat Rotation process once aboard the Motor Coach. Recently, a number of people have asked us to not be included in the Seat Rotation. Our policy is that, if any passengers wish to not participate in Seat Rotation, they should indicate this to the Tour Director when first boarding the Motor Coach and then sit behind the last of the passengers, who are participating in Seat Rotation.
RULES
Past experience has shown that for the comfort of all our passengers (especially those with allergies), we do not allow smoking on our motorcoach. Passengers should also be advised that due to transportation laws, there is absolutely no consumption of alcoholic beverages on board the motorcoach.
MONEY
Due to the wide acceptance of credit cards, debit cards and travellers cheques, it is unwise and unnecessary to travel with large amounts of cash on your person while travelling. Please remember to keep PIN numbers and cards secure.
MEALS
Since individual tastes differ greatly, we try to choose places with varied menus. Prices will vary with the area and your eating habits. It is an accepted custom in restaurants and dining rooms to leave a gratuity for your waiter/waitress in the amount of 10-15% of your total bill. Remember that some meals are included in your tour cost.
WEATHER AND CLOTHING
It is recommended that you take an all-weather coat for our unpredictable weather at this time of year.
It is wise to travel with a small fold-up umbrella and you may wish to bring your bathing suit to enjoy the pool at the hotel. Comfortable walking shoes are a must.
NAME TAGS
Your name tag has been included with your tour documents. While on tour, we would ask you to wear it to identify us as a group.
PASSENGER STATISTICAL SHEET
Enclosed in your tour documents is a passenger statistical sheet which we would like you to complete and give to the tour director on the day of departure. This information is essential to the tour director in case of an emergency.
ACCOMMODATION LISTS
The hotel accommodation is listed on your itinerary. Please make sure your family or friends at home have this information should you need to be contacted in case of an emergency.
TIPPING DRIVER and TOUR DIRECTOR
One very common question asked of us is about tips to the Tour Director and Driver of the tour. The tips to these individuals are not included in the cost of your tour. General guidelines are about $4.00 per person per day, however, we consider tipping a personal activity between you the customer and our staff members. The only thing we would ask is that you keep this a personal activity by yourself and not collect tips as a group. In one unfortunate incident, an individual collected tips from the other passengers, but did not pass that money on to the Driver and Tour Director, keeping the money for their own personal use. By providing you with this advice, it is our intention to protect you from such fraudulent activity.
Thank you for travelling with HANOVER HOLIDAYS!! HAPPY TRAVELLING!!!
