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JOINING
THE TOUR
Enclosed in your Tour Documents you will find a Tour Membership Ticket. This
ticket shows the time and place where you are to join the tour. Please be on
time. Please note Hanover Holidays has no pre arranged parking arrangements
at departure points. Should you experience a delay in reaching your joining
point, please call 1-800-265-5530. This number is available 24 hours a day.
If calling after hours, please press Option #1 to speak to the person on
call. You could be picked up at your pick up point by the motorcoach, courtesy van or taxi. Please be on the
look-out for such. While all of the pick-up times are based on our 33
years of experience, weather, traffic and road conditions could potentially
cause a delay. Please be patient and call the office if your transportation
is more than 10 minutes late.
AIR FLIGHTS
Your air flight schedule is shown below and your “E” ticket receipt is
included in your Tour Documents. You will be checking in with Air Canada, Terminal #1, for your flight. A
Representative from Hanover Holidays will assist you with your check-in at
the Air Canada Check-In area. Please be sure to wear your Hanover
Holidays name tag in plain view in order that you can be easily identified.
We would like everyone to meet with our Representative before checking in
with the airline, however, if you have not been able to locate him, by 1 ˝ hour
prior to flight time, please proceed with your check-in.
All passengers will be required to handle their own suitcases inside the
airports.
The Air Canada Airlines agent will tag your large suitcase and give you your
boarding pass. You will then have to take your hand luggage with you through
security enroute to your departure lounge.
PLEASE NOTE: In the event that you notice your luggage is damaged, the
damage must be reported immediately at the airport to the Airlines claims office.
Report the damage and fill out any forms that are necessary for handling the
claim. If you wait until later on or until the end of the tour, the airline
cannot be held responsible for the damage. If your luggage has been broken
into, the local authorities should be notified immediately.
Your Flight Schedule is as follows:
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Air Canada
#127
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July 10
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Depart Toronto:
Arrive Edmonton:
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2:30 p.m.
4:35 p.m.
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Air Canada
#178
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July 26
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Depart Edmonton:
Arrive Toronto:
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3:00 p.m.
8:40 p.m.
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Please note there is no longer any meal
service included with your air ticket purchase. Please be prepared to either
purchase food on board or bring your own. However, no liquids or any
type of gel is allowed to be transported through security. All shampoo,
toothpaste, hair gel, etc should be packed in your checked baggage. Please
call if you have any questions.
LUGGAGE SECURITY TRAVEL TIP
The Transportation Security Administration (TSA) suggests the following:
-screeners at the airports may open your luggage for inspection, it is best
to keep your bags unlocked. If the bag is locked, they will break locks and
are not liable for any damage.
An inexpensive solution is to use a “Cable Tie”. These plastic strips available
at home supply stores can be looped through ends of the luggage zippers, but
remember to carry something in your carryon to cut the cable at your
destination.
Or, connect the zippers with a twist tie and wrap with tape.
If your bag is inspected, they will cut the cable tie and attach a “seal”. If
the “Seal” is broken when you collect your bag, and any items are missing,
direct your claim to the airline.
The simplest thing to do is don’t
pack anything of value in your checked luggage and leave the bag
unlocked.
Note: Any sharp objects, i.e. nail clippers, jack knife, nail file, and
lighters should be packed in checked luggage as it is not allowed in carry-ons or in your pocket and will be confiscated.
CARRY ON BAGGAGE ALLOWANCES
The International Air Transportation Authority has tightened their carry-on
baggage allowance polices, therefore you should make sure that your carry-ons are within the following limits:
Under seat storage -1 piece of cabin baggage which, does not exceed 9 inches
per 16 inches per 22.5 inches)
AND
Overhead Bin Storage - one (1) soft-sided single suit garment bag which, when
folded in half, does not exceed 9 inches per 22 inches per 22.5 inches OR
one (1) of the following items not exceeding 4.5 inches wide: 1 purse, 1 laptop
computer or 1 briefcase.
PROOF OF CITIZENSHIP
Due to the circumstances in the United States, Hanover Holidays has been
advised that all passengers crossing the U.S. border should
carry at least 1 piece of photo identification along with proper citizenship.
Please do not pack your proof of citizenship in your suitcase. It should be
kept on your person so that it is easily accessible when required to be shown
to immigration officials at the border. Please note a valid Permanent
Resident (PR) is required to return to Canada for all landed
immigrants. Non Canadian Citizens traveling on the Visa Waiver program
MUST have machine readable passports.
**We have been advised that travel documents for tours
crossing the border will be checked more thoroughly. Please be prepared for
possible delays at Border Crossings.
TRAVEL DOCUMENTATION
Your personal identification documentation is very valuable. May we suggest
you may wish to copy your identification and leave with family at home or
carry separately with you while on tour. Should this
information become lost or stolen, it may assist in obtaining replacements.
ROLE OF YOUR TOUR DIRECTOR
Every Hanover Holiday Tour Director has been specially trained to conduct
your tour in a friendly and professional manner. The tour director is
responsible to ensure that you receive all that was advertised to be included
in your tour package at the level expected by the company.
At various times, there are local guides hired to provide their expert
overview of a city. Your tour director at that time will take a “back seat”
and also ensure the local guide performs in a professional and pleasant
manner.
The tour director is on call 24 hours a day, and should an emergency arise,
he/she will assist you in acquiring any services that are needed.
It is the duty of the tour director to make the tour run as smoothly as possible,
and to enhance your enjoyment of it. If a situation arises that you need help
or if you have any problems, please inform the tour director immediately so
it can be resolved as soon as possible. Most times, the tour director can
correct the problem on the spot, but only if he/she knows about it. It is to
your benefit as well as ours, that you inform him/her of any minor detail
which could corrected to help make your tour more enjoyable.
SPECIAL REQUESTS
When Hanover Holidays receives a special request from your travel agent, such
as a request for non-smoking rooms or lower floor rooms, we will gladly pass
these requests on to all of the hotels involved. Please refer to the Tour
Membership Ticket enclosed to make sure that we have correctly received your
requests from your travel agent. However, due to limited availability of
these types of rooms, not all requests of this nature can be met by the
hotels. If a medical condition exists which makes it imperative that you have
a special type of room please make sure that your travel agent has made us
aware of this condition and we will ask the hotels to give your request
special consideration.
BAGGAGE
Hanover Holiday Tours will handle one large suitcase per person at hotels,
with hand luggage carried personally aboard the motorcoach.
Your supplied luggage tags should be secured to your large piece of luggage
prior to joining the tour. Be sure your bags are locked This tag identifies
your luggage on the motorcoach and at hotels.
Carry jewelry, money, important documents, spare medication, glasses or
contact lenses in your hand luggage. If you are taking cameras or other
expensive equipment out of Canada, be sure to have
the serial numbers registered with Canada Customs. Every effort is taken to
ensure that your luggage is handled with extreme care by the motorcoach driver and transfers drivers. However, we
recommend that you purchase baggage insurance as we cannot accept
responsibility for any damage which may occur. If you notice damage at any
time throughout the tour, please report it to the tour director immediately.
SEAT ROTATION
As indicated in the Terms and Conditions on the Hanover
Holidays Tour Brochure, your Tour Director will lead you through the Seat
Rotation process once aboard the Motor Coach. Recently, a number of people
have asked us to not be included in the Seat Rotation. Our policy is that, if
any passengers wish do not participate in Seat
Rotation, they should indicate this to the Tour Director when first boarding
the Motor Coach and then sit behind the last of the passengers, who are
participating in Seat Rotation.
MONEY
Due to the wide acceptance of credit cards, debit cards and travellers cheques, it is
unwise and unnecessary to travel with large amounts of cash on your person
while travelling. Please remember to keep PIN
numbers and cards secure.
INSURANCE
When travelling outside the province of your
residence, please make sure you have taken out an Accident/Sickness Insurance
Policy to cover you over and above your provincial health plan. If you have
purchased medical protection, either from Hanover Holiday Tours or your
Travel Agent, be sure to call the 24 hour travel assistance line within the
time specified on your policy should you need medical assistance. Failure to
contact the assistance provider may result in the compensation being declined
or substantially reduced. If you wish, please ask your tour director for
assistance.
RULES/ALLERGERIS
For the comfort of all our passengers we do not allow smoking on our motorcoach. Passengers should also be advised that due to
transportation laws, there is absolutely no consumption of alcoholic
beverages on board the motorcoach. As many people
suffer from a growing list of allergies, some who suffer very severely, we
are asking all of our clients to refrain from using items that may affect a
person with allergies. This includes perfume, cologne, peanuts, etc. We want
everyone to have a safe and enjoyable holiday.
MEALS
For moderate eating, please allow approx. $40.00 CDN/U.S. Funds per person
per day. Since individual tastes differ greatly, we try to choose places with
varied menus. Prices will vary with the area and your eating habits. It is an
accepted custom in restaurants/dining rooms to leave a gratuity for your
waiter/waitress in the amount of 10-15% of your bill. Some meals are included
in your tour cost. Please refer to your itinerary.
WEATHER AND CLOTHING
The climate varies widely throughout this tour.
For the southcentral Alaska region, in the month of July, the
average daily high temperature is 63 degrees and the average low is 48
degrees. This region receives an average of 17 hours of daylight per day at
this time of year.
We recommend you pack short sleeved shirts and shorts, along with long
sleeved shirts and slacks. It is best to dress in layers to prepare for
changing weather. Casual and comfortable clothes are the appropriate attire
for the tour, but many passengers prefer to bring along a dressy outfit for
special evening outings.
Comfortable walking shoes are essential, as well as a wind-proof jacket or
coat and umbrella.
GENERAL
INFORMATION
Alaska’s larger towns and cities have major medical
facilities, full banking, and other tourist related services. The electric current
is standard 110-115 volt.
NAME TAGS
Your name tag has been included with your tour documents. While on tour, we
would ask you to wear it to identify us as a group.
PASSENGER STATISTICAL SHEET
Enclosed in your tour documents is a passenger statistical sheet which we
would like you to complete and give to the tour director on the day of
departure.
ACCOMMODATION LISTS
You will find an extra copy of your accommodation list included with your
tour documents so that you can leave a copy at home with family or friends
should you need to be contacted in case of an emergency.
TIPPING DRIVER and TOUR DIRECTOR
The most common question that is asked of us is in regards to an appropriate
amount to “tip” to the Tour Driver and Tour Director. As common in the
service industry, many clients choose to show their appreciation for a job
well done or beyond expectation. General guidelines are about $3.00 per
person per day, for each of them. However, you should determine an amount
that you feel comfortable with providing. Past tour passengers have found
that our Tour Directors work harder than those from other companies, as they
assist you by arranging extra meals, shows, attractions and tours that would
normally have been defined as “free time” by other companies. The only thing
we would ask is that you keep this a personal activity by yourself and not
collect tips as a group. In one unfortunate incident, an individual collected
tips from the other passengers, but did not pass the collected money on to
the Tour Director or Driver, and kept the money for their own personal use.
MEDICATIONS AND U.S. CUSTOMS Some members of the public have
encountered problems at United States Border points in attempting to
transport prescription and non-prescription medications into the United States. Customs officials have taken
action under a current policy of "ZERO TOLERANCE" in an attempt to
curb drug trafficking across the border. The following should be kept in
mind:
1. Non-prescription drugs should be in the manufacturer's original package.
Quantities should be sufficient only for reasonable personal use.
2. Prescription medications should be carried in the original dispensing
package, and not be mingled with one another or transferred to an unlabelled
container
3. Persons with chronic conditions who require ongoing medications would be
advised to carry with them a note from the practitioner which certifies the
drug(s) being used.
4. Persons carrying needed medications may wish to volunteer this information
when crossing the border.
Thank you for travelling with HANOVER HOLIDAYS!! HAPPY TRAVELLING!!!
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